Terms and Conditions

I. General Terms and Conditions and Customer Information

  • Contract basis
  • Offer, conclusion of the contract, correction options, storage of contract text
  • Payment and delivery
  • Prices and shipping costs
  • Warranty
  • Retention of title
  • Customer obligations
  • Information about
    Online dispute resolution
  • General information on dispute resolution procedures before consumer arbitration boards
  • Miscellaneous

II. Further customer information

  1. Key characteristics of the goods or services
  2. Prices and shipping costs
  3. Payment and delivery terms, delivery date
  4. Contract language
  5. Warranty
  6. Customer service/complaints
  7. Complaint handling procedures
  8. Battery disposal information

I. General Terms and Conditions and Customer Information

1. Contractual basis

a) These General Terms and Conditions govern the contractual relationship between the
Chronofactum – Tancred Tescher Brands of Europe, Rosenheimer Str. 5, 83059 Kolbermoor, Telephone +49 (0)8031 2087 192, Email: Info(at)chronofactum.de (hereinafter referred to as "Seller")
and the customer in sales via the online shop https://www.chronofactum.de about the goods offered by the seller.

For the purposes of these provisions, customers are both consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor independent professional activity) and entrepreneurs (any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity).

b) The General Terms and Conditions, in the version valid at the time of the conclusion of the contract, shall apply to all contracts for the supply of goods concluded exclusively using means of distance communication.

The customer's differing terms and conditions only apply if their inclusion has been expressly agreed upon. The mere fact that the seller performs the agreed service with knowledge of any customer terms and conditions does not constitute an agreement. This also applies if the seller has not expressly objected to the validity of the customer's terms and conditions upon delivery.

c) The contract language is German. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

2. Offer, conclusion of the contract, correction options, storage of the contract text

a) The product descriptions on the seller's online shop pages constitute non-binding offers to place an order.

After the customer has completed the order process, the purchase contract is concluded upon receipt of the customer's binding order by the seller through transmission of the contract confirmation (e.g. by telephone, fax, email or letter).

The initial automatic order confirmation does not constitute acceptance of the contract offer, but merely confirms receipt of the order. If the contract offer is not accepted within 5 days, it is considered rejected and the customer is no longer bound by it.

b) To submit a binding order via the seller's online shopping cart system, the customer places the selected item(s) in the virtual "shopping cart" by clicking the "Add to cart" button. The customer can remove the item(s) from the shopping cart at any time by clicking the corresponding button.Open the shopping cart icon in the upper right corner of the page and make changes. After adding the desired items to the shopping cart, the customer proceeds to the "next step" page by clicking the "next step" button. Following this, the customer selects the payment method and shipping option, which leads to the order summary page. Here, the customer can review all order details and make changes or adjustments (for example, by clicking the "edit" links or using the browser's "back" button) or cancel the order (e.g., by closing the browser window). The order process is only complete after clicking the "buy" button.

c) PayPal

If the customer chooses the payment method “PayPal”, the contract between the customer and the seller is concluded immediately upon clicking the “order with obligation to pay” button, in deviation from section 2.a).

At the end of the order process, the PayPal input form appears, where the customer enters their PayPal email address and password. Upon confirmation of payment by the customer, the purchase price, including any applicable shipping costs, for the products selected by the customer, is immediately credited to the seller's account. Shipping takes place one business day after payment is initiated, which is equivalent to receipt of payment.

d) Note on contract text storage

The seller does not store the customer's order data and the contract text in a form that is subsequently accessible to the customer. If the customer wishes to document their order details, they can copy, print or otherwise save them before submitting the binding order.

However, the seller will send the customer a contract confirmation, which contains the contract details, at the latest upon delivery of the goods.

3. Payment, Delivery

a) Unless otherwise agreed, delivery of ordered goods will only be made against prepayment (i.e. by bank transfer) to the address provided during the ordering process.

The only exception is for payments made via PayPal, where delivery is made to the address registered with PayPal at the time of payment.

Unless the customer and the seller have agreed otherwise, payment is due immediately after conclusion of the contract in the case of advance payment.

b) Delivery usually takes place within 2 weeks of the conclusion of the contract, unless a different delivery time is expressly stated in the item description or a different delivery time has been expressly agreed upon. Due to the current coronavirus crisis, delivery delays may occur.

c) If the customer has chosen the payment method “bank transfer”, the period begins one day after the transfer has been made (issuance of the payment instruction to the bank).

d) If the customer chooses to pay via PayPal, the Payment processing is handled by PayPal (Europe) S.à.r.l. et Cie, S.C.AThe transaction will be conducted at 22-24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal (Europe) S.à apply.r.l. et Cie, S.C.A. the customer with an account at PayPal (Europe) S.à.r.l. et Cie, S.C.A.can be viewed here https://www.paypal.com/de/webapps/mpp/ua/useragreement-fullIf the customer does not have a corresponding account, the terms of use "Terms and Conditions for Payments without a PayPal Account" apply, which the customer can view at the following internet address. https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

e) No deliveries are made on Sundays and public holidays.

f) Deliveries are made worldwide. However, the seller reserves the right to refuse deliveries to certain countries outside the EU. Reasons for this may include, but are not limited to, sanctions affecting the country or uncertainties in the supply chain within the country in question that could jeopardize the safe delivery of the goods.

4. Prizes and shipping costs

a) All prices are quoted in euros (€) and include statutory VAT, as well as all other price components and any other applicable taxes and duties (total price/final price) within the EU. These prices apply exclusively to orders placed through our online shop.

b) In addition to the product prices, the respective packaging/shipping costs will be added as per the item description, which are listed under the link “Delivery and Payment Terms”.

5. Warranty

The customer is entitled to the statutory warranty rights.

6. Retention of title

The sold goods remain the property of the seller until full payment is received. Tancred Tescher Brands of Europe. The customer is obligated to inform the seller immediately if third parties assert rights to the goods.

7. Customer's obligations

The customer must ensure that the email address they have provided to the seller is correct. Furthermore, the customer must guarantee that they can receive emails at the provided address and that this is not blocked by a spam filter, in order to ensure access to the information required for concluding the contract, some of which is automatically transmitted via email. If the goods are shipped to a delivery address outside the European Union, the customer bears the customs clearance risk and all associated costs, including import duties and other fees.

10. Information on online dispute resolution.

From February 15, 2016 to July 20, 2025, the EU Commission provided an internet platform for online dispute resolution.  It was switched off on July 20, 2025.

11. General information on dispute resolution procedures before consumer arbitration boards

We do not participate in dispute resolution proceedings before a consumer arbitration board.

II. Further customer information

1. Essential characteristics of the goods or services

The essential characteristics of the goods or services can be found in the respective item description.

2. Prices and shipping costs

The product prices and shipping costs stated in the item description are total prices and as such include all price components including taxes.

Unless free delivery is offered or agreed upon, the shipping costs must be borne by the customer in addition to the item price.

The customer can find the shipping costs in the information under the link “Delivery and Payment Terms”.

Shipping costs are shown separately during the ordering process.

3. Payment and delivery terms, delivery date

The buyer has the following payment methods available: bank transfer, credit card and instant bank transfer (Klarna).

For further details, please refer to section 3 a) of our terms and conditions above.

Delivery will take place within 2 weeks of the conclusion of the contract, unless a different delivery time is expressly stated in the item description or a different delivery time has been expressly agreed upon. No deliveries are made on Sundays and public holidays.

For further details, please refer to section 3. b) of our terms and conditions above.

4. Contract language

The contract language is German.

5. Warranty

The provisions regarding the warranty rights for the goods offered by the seller are set out in section 5 of the seller's terms and conditions.

6. Customer Service/Complaints

Under info@chronofactum.com stehThe seller will be happy to assist you with any questions, complaints, suggestions, or grievances.

7. Battery disposal information

Since we deal in batteries and rechargeable batteries, or in devices containing them, we are obliged to inform you as follows:

Please note that used batteries must not be disposed of with household waste (this is indicated by the crossed-out wheeled bin symbol on the battery). Therefore, as the end user, you are legally obligated to return used batteries.

The following additional symbols can be found next to the crossed-out trash can:

Pb = Battery contains more than 0.004% lead by mass

Cd = Battery contains more than 0.002% cadmium by mass

Hg = Battery contains more than 0.0005% mercury by mass.

Please note that you can also return used batteries to us free of charge at Rosenheimer Str. 5, 83059 Kolbermoor, provided that we also offer or have offered them as new batteries.